At ThaiStore, we try to make the delivery process as simple and transparent as possible. Please read our rules regarding shipping, returns, and order cancellations carefully.

1. Shipping and Delivery Estimates
Shipping ("ships in") times displayed on our website refer to the estimated time it takes for packages to leave our facilities. Shipping and delivery times are calculated in working days (Monday to Friday). In the case of major holidays, such as Christmas or the Thailand New Year (Songkran), please allow extra delivery time.
Since the actual delivery can be impacted by events beyond our control once it leaves our hands, ThaiStore cannot be held liable for late courier deliveries. We will, however, work closely with you and the logistics company to ensure a smooth delivery process.

2. Delivery Address Accuracy
Customers are responsible for providing complete and accurate shipping addresses. ThaiStore cannot make changes to your shipping address once a package has been dispatched, and we are not liable for packages lost due to incomplete or inaccurate addresses. All orders reported as "Delivered" by the shipping/logistics companies are considered successfully delivered.

3. Order Cancellation Policy
Because we strictly verify our warehouse stock before processing payments, all approved transactions are final. If you request an order cancellation BEFORE the package is dispatched, a refund will be issued minus the non-refundable Payment Processing Fee (7.5%) charged by the payment gateway.

4. Returns and Non-Returnable Items
Due to hygienic regulations and the international nature of shipping surrounding personal care, cosmetics, and wellness products, we cannot accept returns for opened, used, or unsealed items under any circumstances. Additionally, discounted, promotional, or "end-of-line" products cannot be returned.

5. Return Merchandise Authorization (RMA)
For eligible returns (e.g., unopened goods in perfect condition), you must contact us first to obtain a Return Merchandise Authorization (RMA) number before sending any product back. Any product returned without an RMA number will not be processed.

• The cost of return shipping back to Thailand is paid solely by the client.
• Spoiled or damaged items caused by the client will not be replaced or refunded.
• By default, the maximum return/refund amount cannot exceed the initial order amount paid to ThaiStore.
• The money-back guarantee does not apply to high-volume, wholesale, custom individual orders, or items seized by customs in your destination country.